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You find yourself on a busy street late at night. Taxis fly past as harsh yellow blurs against the black pavement, but none stop to offer salvation from the cool night air. You glance ahead, noticing, to your dismay, a long line of people waiting for taxis to arrive. The temperature becomes increasingly colder, and you wish that a car would come pick you up and whisk you away.

Whether it is leaving a late-night concert or a long dinner, many people experience similar situations. This is where Uber comes in. Uber’s first customer drives were tested in 2010, and its popularity has grown each year. The idea is relatively simple–the customer requests a ride on the app, and a driver nearby accepts the request and picks them up. At the destination, the user receives a price on their phone, and after paying, he or she rates the driver on his or
her performance.

The first time I used Uber was when I traveled to Europe over the summer with my family. About halfway through our vacation, we stopped in Vienna, Austria. Our feet were sore from a week of walking and sightseeing, so we decided to try Uber. Within five minutes of requesting a ride on the app, a bright blue van blasting Austrian pop music pulled up in front of our hotel. With hesitant glances, we climbed into the vehicle. However, our doubts faded when a smiling, energetic driver greeted us. During the drive, he pointed out historical sites we would have missed, such as a hotel where the singer Michael Jackson once stayed. After exiting the car, we immediately rated him five stars on the app. Hopeful and optimistic, we continued to use Uber the rest of the day, and the experiences were all similar. We easily made the transition and now prefer Uber while traveling.

Uber is a convenient option not only for traveling, but also for everyday life. Instead of driving your own car and searching for a parking space, Uber delivers its customers right to the specified location. In addition, no cash is needed–the payment is done electronically through the app. Another bonus is that an estimated price is shown after entering the desired route so the customer can decide if the cost is reasonable
before committing to a driver.

Despite the many positives, Uber has faced some bumps in the road. The company has been accused of insufficient background and car safety checks. To solve these issues, Uber must look into reinforcing the necessary safety precautions. In addition, drivers are known to increase the prices for riders during holidays. To ensure future success, the company needs to regulate the fluctuation of prices more carefully.

I think Uber is an overall positive app. From eliminating the inconveniences of trying to catch a taxi to providing an easy payment transaction, the app has created an innovative and beneficial new mode of transportation. Although the fact that company has some problems is troubling, the negatives are not so extreme that I would stop using it. My experiences have all been excellent, and I expect that Uber’s business will continue to grow. So next time you find yourself in need of a ride, try Uber to find out why the app used by millions of people around the world
is so successful worldwide.